Before the kick-off call
You can cancel any package before its kick-off call and get a full refund. Write to info@capital-elite.com with your order number.
After work has started
Once the kick-off call has taken place, the package is not refundable. If you need to pause, we can move the remaining work to a later date within six months of purchase.
If we cannot deliver
If we cannot deliver all or part of a package for reasons on our side, we refund the part that was not delivered.
Media spend
Advertising spend and supplier fees are paid by you directly to platforms and suppliers. Their refund rules apply, not ours.
How refunds are paid
Refunds go back to the original payment method within 14 days of being approved.